Work with Controller Assignment

Important:

The Controller Assignment feature is available only if you have enabled ae.feature.use-agent-controller.enabled= true in the ae.properties file.

Use the Controller Assignment feature to assign and edit:

• Agents to a Controller
• Controllers to an Agent

Important:

Before proceeding with assigning controller to agents or agents to controller, we recommend that you see Work with Agent List: Agent Controllers.

To assign Controllers to an Agent:

1. In the menu, click Agents → Controller Assignment. The Controller Assignment page appears.

2. By default, the Agents tab is active. Select an Agent from the list.

3. Click the Edit button on the top right corner.

   

4. Select one or more Agent Controllers by enabling the checkboxes in the Agent Controllers column on the right.

   

5. Click Save to save the assigned Controllers to an Agent. Assignment saved successfully message appears.

   

6. Similarly, go to the Agent Controllers tab next to the Agents tab, select a Controller and assign Agents to it by selecting them from the right column.

7. The process of Agent(/s) assignment to Controller(/s) is complete.