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Work with Agent List: Assisted Agents

You can assign Assisted Agents to users, download them and monitor their performance.

Note:

For an overview of Assisted Agents, see About Assisted Agents.

Assign Assisted Agent to users​

You must assign the Assisted Agent license to users before you can download and start the agent.

To assign Assisted Agent license to users:

  1. In the menu, click Agents → Agent List. The Agents page appears.

  2. Click the Assisted Agents tab. The Assisted Agents page appears.

    Edit Assisted Agents

  3. On the page, click Assign to Users. The Assign Assisted Agent License to Users dialog appears.

    Edit Assisted Agents

  4. Select the checkbox against the users you want to assign the Assisted Agent license, and then click Save. The Assisted Agent is assigned and the option to download the assisted agents appears.

Download and start Assisted Agent​

You will learn how to download and start Assisted Agents.

Admin, User, and Workflow Administrator can download and run Assisted Agents.

To download the Assisted Agents:

  1. In the menu click Agents → Agent List. The Agents page appears.

  2. On the page, click Assisted Agents tab. The Assisted Agents page appears.

    Edit Assisted Agents

  3. On the Assisted Agents page, click Download Assisted Agent. The Download Assisted Agent dialog appears.

    Edit Assisted Agents

  4. Enter the field details, as required. For details, see Work with Agent List: Agents.

To start the downloaded Assisted Agent:

  1. Unzip the downloaded Agent zip file and extract the Assisted Agent on the machine where you want to run it.

    Note:

    The zip file contains an ae-agent directory. Copy the downloaded zip file to one or more machines to run an Assisted Agent.

    Edit Assisted Agents

  2. From the Command Prompt, run:

    • For Windows: ae-agent/bin/startup.bat
    • For Linux: ae-agent/bin/startup.sh The Assisted Agent will get registered with the server and be available to run any Assisted workflows assigned to the user.
    Note:
    • The startup will fail if you try to register a new Assisted Agent for a user who already has a registered Assisted Agent.
    • We recommend that you start the agent through the Command Prompt rather than double-clicking the startup.bat file.
Notes:
  • Assisted Agents can be downloaded if the System Administrator has set the Server URL.
  • Assisted Agent license configuration includes the number of hours (any number of hours between 6 and 23 hours) it can run. For long-running Assisted Agent, the Assisted Agent stops running after the time mentioned in the license. Restart the Agent on the next day.
  • You don’t need to assign assisted workflows to an Assisted Agent. However, Assisted Agent can execute Assisted workflows for which Assisted Agent Owner User has execution permissions.
  • Assisted workflows are always sequential workflows.

View Assisted Agents details​

You can view the Assisted Agent field details.

To view the field details:

  1. In the menu, click Agents → Agent List. The Agents page appears.

  2. On the page, click the Assisted Agents tab. The Assisted Agents page appears.

    Assisted Agents page

  3. View the field details:

    Field nameDescription
    Agent NameDisplays the name of the agent. Hover over the agent’s name to see the following details:
    • Name
    • IP Address
    • Hostname
    • MAC Address
    • JRE Details - JRE version and whether the agent is using bundled JRE
    UsernameDisplays the name of the user using the agent. There is no explicit assignment of Assisted workflows to Agents. Users can run all the Assisted Workflows for which they have permissions by the Assisted Agent.
    Last AccessedDisplays when the agent was last accessed.
    Executing WorkflowsDisplays the number of workflow requests in execution.
    StatusDisplays the status of the agent: Running, Unknown, Updating, or Stopped. The Unknown status appears when the server is not sure about the agent status due to factors such as abrupt shutdown or network failure.
    Resource Utilization
    CPUDisplays CPU usage in percentage. The following Resource Utilization parameters are captured and displayed on AutomationEdge UI: CPU, Memory, Disk Space and JVM Parameter (Heap size).
    MemoryDisplays memory usage in percentage.
    HeapDisplays heap usage (disk space and JVM parameter) in percentage.

Edit Assisted Agent field details​

  • In the Actions column:

    • To edit the Assisted Agents details, click Edit page. The Edit Assisted Agent dialog appears.

      Edit Assisted Agents
      Note:

      For Assisted Agents field details, see Work with Actions icons.

    • Edit page: Stop option is available if the Agent status is Running or Unknown.

      Click to stop and end all activities of a running Assisted Agent and change its status to Stopped.

      Or

      Click to mark an Agent in Unknown status as Stopped.

    • Edit page: Delete option is available when an agent status is Stopped. When you delete an agent, the records are removed, and therefore, you cannot start the deleted agent.

Note:

To monitor the Assisted Agent resource utilization, click the Assisted Agent’s name in Agent Name column.

See also​

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