Upload Attachment
Description
This step uploads a file attachment to a ticket in Zoho Desk. You provide the ticket ID and the local file path. Use this step in workflows that attach logs, screenshots, or supporting documents to helpdesk tickets for reference and troubleshooting.
References:
- https://desk.zoho.com/DeskAPIDocument#Uploads#Uploads_Uploadfile
- https://desk.zoho.com/DeskAPIDocument#OauthTokens
Configurations
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify a base URL of Zoho Desk instance. Example:- The field data type is String. This is mandatory. |
| 3 | Client ID | Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory. |
| 4 | Client Secret | Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory. |
| 5 | Accept value as variable/static | Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box. |
| 6 | Refresh Token | Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory. |
| 7 | Test Connection | Click Test Connection button to verify whether the connection is available or not. |
Input tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID for which you want to upload the attachment. The field data type is String. This is mandatory. |
| 2 | File Name | Specify the file which you want to upload on the ZohoDesk instance.The field data type is String. This is mandatory. |
| 3 | Public | Specify true or false. If a user provides: • true: attachment is marked as Public • false: attachment is marked as Private |
| 4 | Browse | Click to bring up the dialog to select the Input file path. |
Output tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Attachment ID | Holds the result of the successful plugin execution. Default value: AttachmentID |