BMC Remedy

The BMC Remedy plugin lets you interact with records in your Remedy ITSM applications. It supports creating, retrieving, and updating records in forms such as Incident Management, Service Request Management, Change Management, and Problem Management. The plugin connects to your Remedy server using a hostname, port, username, and password. Use this plugin when your workflows need to automate ticket creation, fetch record details for processing, or update ticket status as part of IT service management.

Prerequisites

Access to a Remedy instance from Process Studio / AE agent machine.

Common button actions

The following action buttons are available in all steps:

Button name	Description
OK	Click to save the field values in the step. If any mandatory field values are not specified, then you will get a validation error.
Cancel	Click to close the dialog without saving the field values.