BMC Remedy (REST)

The BMC Remedy (REST) plugin lets you manage records and attachments in your Remedy ITSM applications through the REST API. It supports searching, creating, updating, and deleting records in forms such as Incident, Change, Problem, and People Management. You can also upload and download file attachments on record fields. The plugin connects using the Remedy REST API base URL (default port 8008), username, and password. Use this plugin when your workflows need to automate ITSM operations over REST, especially when direct Remedy server access is not available.

Prerequisites

Remedy instance and access details.

AE Compatibility: AutomationEdge 5.X.X and above

Common button actions

The following action buttons are available in all steps:

Button name	Description
OK	Click to save the field values in the step. If any mandatory field values are not specified, then you will get a validation error.
Cancel	Click to close the dialog without saving the field values.