Delete Ticket
Description
This step deletes a ticket from Zoho Desk. You provide the ticket ID to remove. Use this step in workflows that clean up test tickets, remove spam entries, or delete obsolete records as part of helpdesk maintenance. References:
- https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_MoveTicketstotrash
- https://desk.zoho.com/DeskAPIDocument#OauthTokens
Configurations
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify a base URL of Zoho Desk instance. Example:- The field data type is String. This is mandatory. |
| 3 | Client ID | Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory. |
| 4 | Client Secret | Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory. |
| 5 | Accept value as variable/static | Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box. |
| 6 | Refresh Token | Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory. |
| 7 | Test Connection | Click Test Connection button to verify whether the connection is available or not. |
Input tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID for which you want to delete the ticket.The field data type is String. This is mandatory. |