Upload Attachment
Description
This step uploads a file attachment to a ticket in Zendesk. You provide the ticket ID and the local file path. Use this step in workflows that attach logs, screenshots, or supporting documents to helpdesk tickets for reference and troubleshooting.
General Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name must be unique within a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify the base URL of the Zendesk instance. For example, https://xxxx.zendesk.com for a cloud instance. Data type: String Mandatory |
| Token: | ||
| 3 | Accept Values as variable/static | Leave the checkbox unchecked to accept the Token value from a field in a previous step via a drop‑down list. Enable the checkbox to display the Token field as a text box. |
| 4 | Access Token | Access token retrieved from the OAuth token API call. |
| 5 | Test Connection | Click to verify whether the connection is established. |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify an existing ticket ID to upload the attachment. Data type: String Mandatory |
| 2 | File Name | Specify the name of the file you want to upload. Data type: String Mandatory |
| Button: Get | Click to populate the file name field. | |
| 3 | Comment | Specify a comment related to uploading an attachment. |