Work with Logs

The logs contain information about activities on the server. Logs are important for troubleshooting keeping track of user activity.

Server Logs

Server logs consist of Information and warning logs.You can download server logs from the UI. The log files can be helpful when troubleshooting to resolve an error. 

Warning: Download the log files only in case of troubleshooting as it may contain confidential information. 

Download logs 

You can download logs depending on the duration you select. 

Figure 64: Server Logs 

1. To download and view daily logs, select the Today logs option, and click Download. The log is downloaded. 

2. To download and view logs for a specific duration, select Custom option, and specify the duration in the Start Date and End Date fields. Click Download and the log is downloaded. 

tip

If you select Custom, then you can download logs of last 15 days only.

Figure 65: Server Logs: Custom option 

Audit Logs

Audit logs track actions on entities, with sources being Server, Agent, or Process. In Process Studio, users can use the "Audit Log" plugin step to send Process Audit Logs, marked with the source as "PROCESS." Logs created by the Server or Agent are marked as Server and Agent, respectively.

Only Tenant Administrators can access this menu. They can search and download audit logs in .csv format.

Audit Logs: View 

View Audit Logs in the Logs menu. 

1. Navigate to the  Logs->Audit Logs menu.  

2. You can see a listing of Audit logs.  The following table describes the columns.

   

Figure 66: Audit Logs 

Table : Audit Logs Table 

Column Name	Description
Org Code	Tenant Org Code
Username	Login Username. If source is SERVER, logged in username is populated.
Entity	Entity name on which operation is performed.
	Following is the list of entities accessed by
	users.
	ADAPTER,
	AGENT,
	AGENT_CONSUMPTION,
	APPLICATION,
	ARTIFACT,
	ASSISTED_AGENT_LICENSE
	CATEGORY,
	CONTAINER_WORKFLOW,
	CREDENTIAL,
	CREDENTIAL_POOL,
	DEBUG_LOG_REQUEST,
	FILE,
	LDAP_CONFIGURATION,
	LICENSE,
	NOTIFICATION_CONFIGURATION,
	PS_PLUGIN,
	PS_PLUGIN_PROPERTY,
	REMEDY_FORCE_CONFIGURATION,
	REPORT_DASHBOARD,
	REPORT_DATASOURCE,
	REPORT_INSTANCE,
	REPORT_TEMPLATE,
	ROLE,
	SCHEDULE,
	SERVER_URL,
	SMTP_CONFIGURATION,
	SYSTEM_SETTING,
	TENANT,
	USER,
	USER_GROUP,
	USER_GROUP_MAPPING,
	WORKFLOW,
	WORKFLOW_CONSUMPTION.
	WORKFLOW_INSTANCE,
	WORKFLOW_PARAMETER,
Operation	It is the operation performed.
	Following is the current list of operations being done on entities.
	ASSIGN,ASSIGN_PERMISSIONSAUTHENTICATE,CHANGE_PASSWORD,CREATE,DELETE,DOWNGRADE,
	DOWNLOAD,EXECUTE,EXPORT,IMPORT,LOGOUT,OWNERSHIP_TRANSFER,REGISTER,
	REQUEST,RESPONSE,RESTART,START,STOP,SYNC,UNASSIGN,UPDATE,UPGRADE,UPLOAD
Object Id	Id of the entity object on which operation was performed object.
Source	The source for Audit Log can be:
	SERVER, AGENT, WORKFLOW
	Notes: If audit logs are added as source "SERVER", username value is populated. If audit logs are added as source "AGENT/WORKFLOW", agent name value is populated
Source IP	The IP of the Source above.
Status	This is the operation status. The status of
	operation can be: Success, Failure
Created	It is the audit log creation date. It is the Date
	of operation.
Object Name (OPTIONAL)	name of the entity object on which operation was performed
Description(OPTIONAL)	A description of the Audit Log.
Agent Name(OPTIONAL)	If source is AGENT/WORKFLOW, agent name is populated.
Log	Log level can be set to INFO or TRACE for source
Level(OPTIONAL)	WORKFLOW in Process Studio Audit log step. For source Server and Agent, Audit logs are system generated and we do not specify log level.

1. Click Fetch. Total count of records available and the Refresh option appears. 

tip

To refresh the total count view, click Refresh

Audit Logs: Download 

1. Click Download Logs Button at the top right corner.  

2. Click Download on the Download Logs pop-up window to download Audit Logs as a .csv file. 

Figure 67: Download Audit Logs

1. Success message appears showing Audit Logs download started.  

2. Audit Log file is downloaded as shown below. 

Figure 68: Audit Log .csv file downloaded