Upload Attachment
Description
Zendesk: Upload Attachment step uploads an attachment to an existing ticket on a Zendesk instance.
General Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name must be unique within a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify the base URL of the Zendesk instance. For example, https://xxxx.zendesk.com for a cloud instance. Data type: String Mandatory |
| Token: | ||
| 3 | Accept Values as variable/static | Leave the checkbox unchecked to accept the Token value from a field in a previous step via a drop‑down list. Enable the checkbox to display the Token field as a text box. |
| 4 | Access Token | Access token retrieved from the OAuth token API call. |
| 5 | Test Connection | Click to verify whether the connection is established. |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify an existing ticket ID to upload the attachment. Data type: String Mandatory |
| 2 | File Name | Specify the name of the file you want to upload. Data type: String Mandatory |
| Button: Get | Click to populate the file name field. | |
| 3 | Comment | Specify a comment related to uploading an attachment. |