Create Ticket
Description
Zendesk: Create Ticket step creates a new ticket on the specified Zendesk instance.
General Tab
Configuration
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique within a single workflow. |
| Connection: | ||
| 2 | Base URL | Select the base URL of the Zendesk server instance (for example, https://xxxx.zendesk.com for a cloud instance). Data type: String Mandatory |
| Token: | ||
| 3 | Accept Values as variable/static | Leave the checkbox unchecked to accept Token value from a field in the previous steps of the stream using a drop‑down list. Else, enable the checkbox for Token field to appear as a Text box. |
| 4 | Access Token | Specify the API Token for the Zendesk instance. The API Token is entered using a widget. The widget handles both Text (static value or environment variable) and Combo (drop‑down containing values from previous steps). Data type: Secure string Mandatory If the checkbox above is enabled, the Token field appears as a text box and accepts static values or variables. If the checkbox is disabled, the Token field appears as a drop‑down to select fields from previous steps. |
| 5 | Test Connection | Click the button to test whether the connection is available or not. |
Input Tab
Input Fields
| No. | Field Name | Description |
|---|---|---|
| 1 | Accept Fields as JSON | Enable the checkbox to accept field names as JSON input. In the JSON text, you can have dynamic fields to insert rather than static fields provided in the Table Fields. Leave this unchecked to provide Table Fields as input. |
| 2 | JSON | JSON text should contain key-value pairs enclosed by double quotes (") enclosure. Provide all the required or mandatory fields and other fields to be inserted as keys in the JSON. If the Accept Fields as JSON checkbox is enabled, this field is activated. Choose a field containing the JSON text. Data type: String Mandatory |
| 3 | Form Name | Select the name of the form to be selected to update a ticket. |
| 4 | Get | Click the button to populate the list of form names on the Zendesk instance. |
| Table Fields | If Accept Fields as JSON is not selected, the fields in this table are mandatory. | |
| 5 | Variable Field Name | Select valid values of the respective field associated with the field name. The data type is string. This field is mandatory. |
Output Tab
Output Field
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify an output field to hold the Ticket ID created on successful plugin execution. The default value for this field is TicketID. |
Common Buttons
Buttons
| No. | Field Name | Description |
|---|---|---|
| 1 | OK | On click of this button, it will check the field values. If any required field values are missing, it will display a validation error message. If all required field values are provided, it will save the field values. |
| 2 | Cancel | On click of this button, it will cancel the window and not save any values. |