Get Tickets
Description
Zendesk: Get Tickets step gets the tickets matching the criteria query.
Limitations:
• All ticket fields are not visible in the get ticket fields list.
• If you provide incorrect or invalid values in the lookup fields or custom lookup fields, the API does not throw an error.
• The tickets do not come in sequence.
• Update Ticket: Only those records are updated that are searched.
Reference: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/
Configurations
General Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify base URL of Zendesk server instance. For example, https://xxxx.zendesk.com for a cloud instance. Data type: String Mandatory |
| 3 | Access Token | Access token retrieved from OAuth token API call. |
| 4 | Test Connection | Click the button to test the connection, if it is available or not. |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Criteria Query | Fetch all Zendesk tickets matching the criteria query. For sample criteria queries, see Zendesk Search API. |
| 2 | Fetch Records Batch Size | Specify the batch size used by the step when fetching records. |
| 3 | Get Top N Records | Fetch the top N records matching the criteria query. |
Output Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | JSON Output | Output field to hold the result of the successful plugin execution. Default label value for this field is JSONOutput. |