Delete Ticket
Zendesk: Delete step deletes an existing ticket on the specified Zendesk instance.
General Tab
Field Descriptions
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection | ||
| 2 | Base URL | Select the base URL of the Zendesk server instance. For example, https://xxxx.zendesk.com for a cloud instance. Data type: String Mandatory |
| Token | ||
| 3 | Accept Values as variable/static | Leave checkbox unchecked to accept Token value from a field in the previous steps of the stream using a drop-down list. Else, enable the checkbox for Token field to appear as a text box. |
| 4 | Access Token | Specify the API Token for the Zendesk instance. API Token is entered using a widget. The widget handles both Text (static value or environment variable) and Combo (drop-down containing values from previous steps). Data type: Secure string Mandatory If the checkbox above is enabled, Token field appears as a Text box and accepts static values or variables. Else, if checkbox above is disabled, Token field appears as a drop-down to select fields from previous steps. Steps to create token in Zendesk: To create a token, go to the following URL: Zendesk API Token Creation |
| 5 | Test Connection | Click the button to test the connection, if it is available or not. |
Input Tab
Field Descriptions
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID of the file to delete. Data type: String Mandatory |
Common Buttons
Buttons:
| No. | Field Name | Description |
|---|---|---|
| 1 | OK | On click of this button, it will check the field values. If any required field values are missing, then it will display validation error message. If all the required field values are provided, then it will save the field values. |
| 2 | Cancel | On click of this button, it will cancel the window and do not save any values. |