Download attachments
Zendesk: Download attachments for a ticket on a specified Zendesk ticket.
Configurations
General Tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Select base URL of Zendesk server instance. For example, https://xxxx.zendesk.com for on cloud instance The data type is string. This field is mandatory. |
| Token: | ||
| 3 | Accept Values as variable/ static | Leave checkbox unchecked to accept Token value from a field in the previous steps of the stream using a drop down list. Else enable checkbox for Token field to appear as Text box. |
| 4 | Accept Token | Specify the API Token for the Zendesk instance. API Token is entered using a widget. The widget handles both Text (static value or environment variable) and Combo (drop down containing values from previous steps). This field is mandatory. If checkbox above is enabled Token field appears as Text box and accepts static values or variables. Else if checkbox above is disabled Token field appears as a drop down to select fields from previous steps.The data type is secure string. This field is mandatory. Steps to Create Token in Zendesk: To Create Token go to the following URL,https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token- |
| 5 | Test Connection | Click button to test the connection, if it is available or not. |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID of the file to download. Data type: String Mandatory |
| 2 | Output Folder Path | Specify the folder to store the downloaded file. Data type: String Mandatory |
| 3 | Browse | Click this button to select the output folder path. |
Additional Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Delete Output Folder Contents Before Downloading | Specify Yes to delete output folder contents before downloading else Specify No. Allowed values: Yes or No. Default value: No |
| 2 | Add DateTimeStamp For Duplicate File | Specify Yes to add Date TimeStamp for duplicate files. Allowed values: Yes or No. Default value: No |
| 3 | Add File To Result | Specify Yes to add the downloaded files to the result set and display the download link on AE otherwise select No. Allowed values: Yes or No. Default value: No |
Output Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Total Files | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is "TotalFiles". |
| 2 | Download Files | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is "DownloadFiles". |
| 3 | File Overwritten | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is "FileOverwritten". |
Common Buttons
| No. | Field Name | Description |
|---|---|---|
| 1 | OK | On click of this button, it will check the field values. If any required field values are missing, it will display a validation error message. If all the required field values are provided, it will save the field values. |
| 2 | Cancel | On click of this button, it will cancel the window and not save any values. |