Remedy (REST): Upload Attachment
Description
Use the step to upload an attachment to specified form and record in a Remedy Server instance.
The step is used to upload attachments to records of Remedy Applications like Incident Management, Change Management, Problem Management and others. Users can upload attachments to records of any form according to the permissions and provision in the form for attachments.Configurations
| Field name | Description |
|---|---|
| Step name | Specify a unique name for the step. |
| CONNECTION tab: | Connection fields |
| AR Server Base URL | Specify the base URL of Remedy server, for example, http://ServerName or IP:port, where Port is the Remedy REST API port. The default REST API port is 8008. The field is mandatory. |
| Username | Specify the username having permission to login to Remedy Server and upload an attachment, for example, Allen. The field is mandatory. |
| Password | |
| Accept value as variable/static | Specify the password of the user to authenticate to Remedy Server. The password is encrypted and not stored in the .psw workflow file. If the Accept Value as variable/static checkbox is selected, then the password field appears as a text box and accepts static or variable values. OR If the Accept Value as variable/static checkbox is clear, then the password field appears as a dropdown in which you can select a field from the previous steps. The field is mandatory. |
| Test Connection | Click to verify if the connection is available or not. Note: Test Connection does not work, if the connection fields are provided from previous step. |
| INPUT tab: | Input Fields |
| Form Name | Double click the field to open a Form Explorer dialog with a list of Remedy forms and choose the Form from the list to populate the Form Name field. The field will not work for the previous step fields. However, you can provide static values, for example, HPD:WorkLog, PBM:Investigation WorkLog, CHG:WorkLog, and so on. Users can upload attachments to records of any form according to the permissions. |
| Get Forms | Click to open a Form Explorer dialog with a list of Remedy forms. Choose a form from the list to populate the Form Name field. |
| Criteria Field | Double click the field to open the Field Explorer window. Select form field names to set Criteria Field. Criteria Field has to be chosen from the Field Explorer window. It will not work for the previous step fields; however Static Values and Environment Variables can also be provided. |
| Get Fields | Click to open the Field Explorer window. Select a Criteria form field from the list. |
| Criteria Field Value | Specify a value for the selected criteria field. |
| Attachment Field Name | Double click the field, if connection is successfully established populates list of attachment fields/placeholders names associated with the Form name on the Remedy Server. |
| Get | Click to populate list of attachment field’s name on the Remedy Server, if connection is successfully established. |
| Input File Path | Specify the absolute file path to be given where the attachment has to be stored. |
| Browse File | Click to get absolute path of desired target file. |
| OUTPUT tab: | Output Field |
| Attachment Uploaded to Record | Specify an output field to hold the Record Id of record to which an attachment has been uploaded as a result of step execution. |