Remedy (REST): Download Attachments
Description
Use the step to download all attachments of the specified Remedy record, on a Remedy Server.
The step is used to download attachments from Remedy Applications like Incident Management, Change Management, Problem Management, People Management and others. For example, Remedy Download Attachment can be used to download attachments in a work log.Configurations
| Field name | Description |
|---|---|
| Step name | Specify a unique name for the step. |
| CONNECTION tab: | Connection fields |
| AR Server Base URL | Specify the base URL of Remedy server, for example, http://ServerName or IP:port, where Port is the Remedy REST API port. The default REST API port is 8008. The field is mandatory. |
| Username | Specify a username, for example, Allen in the Remedy instance having permissions to authenticate and download attachemnts of a record on the Remedy server applications. The field is mandatory. |
| Password | |
| Accept value as variable/static | Specify the password of the user to authenticate to Remedy Server. The password is encrypted and not stored in the .psw workflow file. If the Accept Value as variable/static checkbox is selected, then the password field appears as a text box and accepts static or variable values. OR If the Accept Value as variable/static checkbox is clear, then the password field appears as a dropdown in which you can select a field from the previous steps. The field is mandatory. |
| Test Connection | Click to verify if the connection is available or not. Note: Test Connection does not work, if the connection fields are provided from previous step. |
| INPUT tab: | Input Fields |
| Form Name | Double click the field to open a Form Explorer dialog with a list of Remedy forms and choose the Form from the list to populate the Form Name field. The field will not work for the previous step fields. However, you can provide static values, for example, HPD:WorkLog, PBM:Investigation WorkLog, CHG:WorkLog, and so on. Users can download attachments from any form records according to the permissions. Once a form is chosen the Criteria field is enabled. Provide a criteria and the value. |
| Get Forms | Click to open a Form Explorer dialog with a list of Remedy forms. Choose a form from the list to populate the Form Name field. |
| Criteria Field | Double click to open the Field Explorer dialog and select form field names. The field will not work for the previous step fields. However, you can provide static values, and environment variables. |
| Get Fields | Click to open the Field Explorer dialog. Select a criteria form field from the list. |
| Criteria Field Value | Specify a value for the selected criteria field.  . |
| Output Folder Path | Specify the absolute directory path where the attachments need to be downloaded.  . |
| Browse Folder | Click to browse the absolute path of the desired target output folder path. |
| Delete Output Folder Contents before Downloading | Select Yes or No. If you select Yes, then the contents of the target output folder path will be deleted. |
| Add DateTimeStamp for Duplicate Files | Select Yes or No. If you select Yes, then the new file will be appended with the Date Timestamp in the filename. |
| Add File To Result | Select Yes or No. If you select Yes after execution the link to download the file will be visible on Automation Edge portal. |
| OUTPUT tab: | Output Fields |
| Total Files | Specify an output fieldname to hold the total number of files available on the record. |
| Downloaded Files | Specify an output fieldname to hold the total number of successfully downloaded files. |
| Overwritten Files | Specify an output fieldname to hold the total number of replaced/overwritten files. |