Remedy (REST): Delete Record
Description
Use the step to delete a single record on Remedy Server Applications on a specified form name with field value criterion for deletion.
The step is used to delete records in Remedy Applications like Incident Management, Change Management, Problem Management, People Management, and others. For example, Remedy Delete can be used to delete a people record.Configurations
| Field name | Description |
|---|---|
| Step name | Specify a unique name for the step. |
| CONNECTION tab: | |
| AR Server Base URL | Specify the base URL of Remedy server, for example, http://ServerName or IP:port, where Port is the Remedy REST API port. The default REST API port is 8008. The field is mandatory. |
| Username | Specify a username in the Remedy instance having permissions to authenticate and to delete the record on the Remedy server. The field is mandatory. |
| Password | |
| Accept value as variable/static | Specify the password of the user to authenticate to Remedy Server. The password is encrypted and not stored in the .psw workflow file. If the Accept Value as variable/static checkbox is selected, then the password field appears as a text box and accepts static or variable values. OR If the Accept Value as variable/static checkbox is clear, then the password field appears as a dropdown in which you can select a field from the previous steps. The field is mandatory. |
| Test Connection | Click to verify if the connection is available or not. Note: Test Connection does not work, if the connection fields are provided from previous step. |
| INPUT tab: | Input Fields |
| Form Name | Double click the field to open a Form Explorer dialog with a list of Remedy forms and choose the Form from the list to populate the Form Name field. The field will not work for the previous step fields. However, you can provide static values, for example, CTM:People, HPD:Help Desk, PBM:Problem Investigation, and CHG:Infrastructure Change. Users can delete records from any form according to the permissions. Once a form is chosen the Criteria field is enabled. Provide a criteria and the value. |
| Get Forms | Click to open a Form Explorer dialog with a list of Remedy forms. Choose a form from the list to populate the Form Name field. |
| Criteria Field | Double click to open the Field Explorer dialog and select form field names. The field will not work for the previous step fields. However, you can provide static values, and environment variables. |
| Get Fields | Click to open the Field Explorer dialog. Select a criteria form field from the list. |
| Criteria Field Value | Specify a value for the selected criteria field. For example, to delete an incident record in form HPD:IncidentInterface_Create with criteria field RequestID may provide the Criteria Field Value XXX, where XXX is an existing Request ID. However, make sure all the required fields are available in the record for deletion. For example, in case of CTM:People Status should be Delete and Site is required before deletion operation can be carried out. |
| OUTPUT tab: | Output Field |
| Delete Record Id | Specify an output field to hold the result of the step execution that is the Record Id deleted. |