Upload Attachment
Description
Zoho Desk: Upload Attachment plugin step upload an attachment to an existing ticket on a specified Zoho Desk instance.
References:
- https://desk.zoho.com/DeskAPIDocument#Uploads#Uploads_Uploadfile
- https://desk.zoho.com/DeskAPIDocument#OauthTokens
Configurations
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify a base URL of Zoho Desk instance. Example:- The field data type is String. This is mandatory. |
| 3 | Client ID | Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory. |
| 4 | Client Secret | Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory. |
| 5 | Accept value as variable/static | Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box. |
| 6 | Refresh Token | Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory. |
| 7 | Test Connection | Click Test Connection button to verify whether the connection is available or not. |
Input tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID for which you want to upload the attachment. The field data type is String. This is mandatory. |
| 2 | File Name | Specify the file which you want to upload on the ZohoDesk instance.The field data type is String. This is mandatory. |
| 3 | Public | Specify true or false. If a user provides: • true: attachment is marked as Public • false: attachment is marked as Private |
| 4 | Browse | Click to bring up the dialog to select the Input file path. |
Output tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Attachment ID | Holds the result of the successful plugin execution. Default value: AttachmentID |