Get Ticket

Description

Zoho Desk: Get Tickets plugin step fetches the tickets matching the criteria query. References:

• https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Getaticket
• https://desk.zoho.com/DeskAPIDocument#OauthTokens

Configurations

No.	Field Name	Description
1	Step Name	Name of the step. This name has to be unique in a single workflow.
	Connection:
2	Base URL	Specify a base URL of Zoho Desk instance. Example:- https://desk.zoho.in The Base URL will change as per the Data Center. The field data type is String. This is mandatory.
3	Client ID	Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory.
4	Client Secret	Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory.
5	Accept value as variable/static	Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box.
6	Refresh Token	Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory.
7	Test Connection	Click Test Connection button to verify whether the connection is available or not.

Input tab:

Field Name	Description
Form Name	Select the name of the form to set the Form or Layout. The field data type is String. This is mandatory.
Criteria Query	Fetches all Zoho Desk tickets matching the criteria query. For example, subject= "Test Ticket" The field data type is String. This is mandatory. Note: NOT, AND, and OR operators are not supported for criteria queries.
Fetch Records Batch Size	Specify the record batch size, which will give the output. The provision will fetch the records in the provided batches.
Get Top N Records	Fetch the Top N records matching the criteria query.

Output tab:

No.	Field Name	Description
1	Field Name	Click in the input table, fields associated with the Form Name will populate.
2	Output Field Name	Holds value of the respective field associated with the field name.
3	Get Fields	Click to get the field names and output field names.