Create Ticket
Description
Zoho Desk: Create Ticket plugin step creates a new ticket on the specified Zoho Desk instance. References:
• https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket
• https://desk.zoho.com/DeskAPIDocument#OauthTokens
Important information:
- Getting Department ID: a. Log on to your Zoho Desk account. b. Click on the cog wheel in the top-right corner to open the Settings menu or press S c. Under the GENERAL section, click the Departments menu. d. Click on the default department name link under the ACTIVE tab. e. Go to the browser URL area and copy the last part, that is, the Long number format of an URL.
- Getting Contact ID: a. Log on to your Zoho Desk account. b. Click on the cog wheel in the top-right corner to open the Settings menu or press the S. c. Under the CUSTOMERS section, click on any default Contact Name. d. Go to the browser URL area and copy the last part, that is, the Long number format of an URL.
- Getting Layout ID: a. Log on to your Zoho Desk account. b. Click on the cog wheel in the top-right corner to open the Settings menu or press the S. c. Under the CUSTOMIZATION section, click the Layouts and Fields menu. d. Click on any layout Name link under. e. Go to the browser URL area and copy the last part, that is, the Long number format of an URL.
Configurations
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify a base URL of Zoho Desk instance. Example:- The field data type is String. This is mandatory. |
| 3 | Client ID | Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory. |
| 4 | Client Secret | Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory. |
| 5 | Accept value as variable/static | Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box. |
| 6 | Refresh Token | Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory. |
| 7 | Test Connection | Click Test Connection button to verify whether the connection is available or not. |
Input tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Accept Field As JSON | Select the checkbox, if you want to use the field to create the ticket. Else, specify the details in the Table Fields to create the ticket. |
| 2 | JSON | Provide JSON in a valid format to create the ticket. For example,{"departmentId": "95549000000010772", "contactId": "95549000000146144", "subject": "Here's your first ticket", "layoutId": "95549000000011350"} |
| Input table: Specify the details if you have not selected the Accept Field As JSON checkbox. | ||
| 2.a | Variable Field Name | Specify the value from the previous field or run-time parameters. |
| 2.b | Static Field Name | Click in the input table, fields associated with Create Ticket are populated. |
| 2.c | Field Values | Specify value of the respective field associated with the field name. |
| 3 | Form Name | Select the name of the form to set the Form or Layout.The field data type is String. This is mandatory. |
| 4 | Get | Click to populate the list of form names in Zoho Desk. |
Output tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Holds the result of the successful plugin execution. Default value: TicketID |