Download Attachments
Description
TOPdesk: Download Attachments will download attachments associated with a TOPdesk incident.
Reference URL https://developers.TOPdesk.com/explorer/?page=incident#/attachments/get_incidents_number__incidentNumber__attachments
Configurations
General Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name must be unique within a single workflow. |
| Connection: | ||
| 2 | Base URL | Base URL of the TOPdesk instance. For example: Data type: String. This field is mandatory. |
| 3 | Username | Specify the username of the TOPdesk instance that has administrative permission to authenticate. Data type: String. This field is mandatory. |
| Password: | ||
| 4 | Accept Values as variable/static | Leave the checkbox unchecked to accept the Password value from a field in the previous steps using a drop-down list. Enable the checkbox to display the Password field as a text box. |
| 5 | Application Password (Token) | Enter the application password (token) of the TOPdesk instance using a widget. The widget supports both Text (static value or environment variable) and Combo (drop-down from previous steps). If the checkbox above is enabled, the Password field appears as a text box and accepts static values or variables. If the checkbox is disabled, the Password field appears as a drop-down to select fields from previous steps. Data type: Secure string. This field is mandatory. Steps to create a password in TOPdesk: To create a password, go to the following URL: |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| Input Fields: | ||
| 1 | Incident Number / ID | Specify the incident ID or number of the file to download. Data type: String. This field is mandatory. |
| 2 | Output Folder Path | Specify the folder to store the downloaded file. Data type: String. This field is mandatory. |
| 3 | Browse | Click this button and select the output folder path. |
Output Tab
| No. | Field Name | Description |
|---|---|---|
| Output Field: | ||
| 1 | Total Files | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is “TotalFiles”. |
| 2 | Download Files | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is “DownloadFiles”. |
| 3 | File Overwritten | Specify the output field to hold the result of the successful plugin execution. The default label value for this field is “FileOverwritten”. |
Common Buttons
| No. | Field Name | Description |
|---|---|---|
| Buttons: | ||
| 1 | OK | On click of this button, it will check the field values. If any required field values are missing, it will display a validation error message. If all required field values are provided, it will save the field values. |
| 2 | Cancel | On click of this button, it will cancel the window and will not save any values. |