Service now
Service now plugin step is used to perform operations on ServiceNow forms such as Incident, Request, Problem, Change etc.
Tested with: The plugin is tested with the San Diego version.
Prerequisites:
- ServiceNow Login account and ServiceNow instance URL and credentials.
- Internet connectivity and access to ServiceNow instance from AutomationEdge Agent Machine.
- To create Client ID, Client Secret, and Refresh Token, see Appendix 29: ServiceNow: TokenGeneration
- User must have the following roles, personalize_dictionary and personalize_decision_table_input to access the form and tables.