Upload Attachment
Description
Service Now: Upload Attachment step is used to upload a file to a Service Now record.
Connection Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Grant Type | Select the type of grant from OAuth 2.0 or Basic Auth. The data type is String. This is a mandatory field. Notes: • Client ID, Client Secret, and Refresh Token are displayed when Grant Type is OAuth 2.0. • Username and Password are displayed when Grant Type is Basic Auth. |
| 3 | ServiceNow Base URL | Specify URL of the ServiceNow Instance. e.g. https://XXXXXX.service-now.com |
| 4 | Client ID | Specify the Client ID of the registered application on the ServiceNow instance. The data type is String. This is a mandatory field. Note: The field is available if the grant type is OAuth 2.0. |
| 5 | Client Secret | Specify the Client Secret of the registered application on the ServiceNow instance. The data type is String. This is a mandatory field. Note: The field is available if the grant type is OAuth 2.0. |
| 5.a | Checkbox: Accept Value as variable/static | Leave checkbox unchecked to accept the client secret value from a field in the previous steps of the stream using a drop-down list. Else enable checkbox for Client Secret field to appear as a text box. |
| 5.b | Client Secret | Client Secret is encrypted and not stored in the .psw file. Enter the Client Secret using the widget. The widget handles both text (static value or environment variable) and a combo (drop-down containing values from previous steps).This field is mandatory. If the checkbox above is enabled, the field appears as a text box. Else, if the checkbox above is disabled, the Client Secret field appears as a drop-down to select fields from previous steps. |
| 6 | Refresh Token | Specify Refresh Token to obtain a new Access Token. The data type is String. This is a mandatory field. Note: The field is available if the grant type is OAuth 2.0. |
| 6.a | Checkbox: Accept Value as variable/static | Leave checkbox unchecked to accept the refresh token value from a field in the previous steps of the stream using a drop-down list. Else enable checkbox for the Refresh Token field to appear as a text box. |
| 6.b | Refresh Token | Refresh Token is encrypted and not stored in the .psw file. Enter the Refresh Token using the widget. The widget handles both text (static value or environment variable) and a combo (drop-down containing values from previous steps).This field is mandatory. If the checkbox above is enabled, the Refresh Token field appears as a text box. Else, if the checkbox above is disabled, the Refresh Token field appears as a drop-down to select fields from previous steps. |
| 7 | Username | Username to authenticate ServiceNow instance. The data type is String. This is a mandatory field. Note: The field is available if the grant type is Basic Auth. |
| 8 | Password | The password to authenticate ServiceNow instance. Note: The field is available if the grant type is Basic Auth. |
| 8.a | Checkbox: Accept Value as variable/static | Leave checkbox unchecked to accept Password value from a field in the previous steps of the stream using a drop-down list. Else enable checkbox for the Password field to appear as a text box. |
| 8.b | Password | The Password to the username to authenticate to ServiceNow. Password is encrypted and not stored in the .psw file. Password is entered using a widget. The widget handles both text (static value or environment variable) and a combo (drop-down containing values from previous steps).This field is mandatory. If the checkbox above is enabled, the Password field appears as a text box. Else, if the checkbox above is disabled, the Password field appears as a drop-down to select fields from previous steps. |
| Button: | ||
| 9 | Test Connection | Click Test Connection button to verify whether the connection is established or not. ServiceNow Base URL, Username, and Password fields are mandatory.Once connection is established, all requisite forms and fields in Input and Output fields are populated. Note: The Test Connection button does not work for fields coming from previous steps, as these field values can only be accessed when the workflow is in a running state. Static values and environment variables are allowed. Once input and output field values are populated, the connection fields may be replaced with previous step fields. |
Input Fields:
| No. | Field Name | Description |
|---|---|---|
| 1 | Form Name | Select a Form name from the Form Explorer window for downloading all attachments associated with a record of this form. This field is mandatory. |
| 2 | Button: Get | Click Get Forms Button to open Form Explorer window with form names. Select a form name displayed or filter form names using the filter field. |
| 3 | Table Sys ID | The Sys ID of the record for which associated attachments need to be downloaded. The following screenshot shows that sys_id can be copied by right clicking on  a particular record and clicking Copy sys_id option. |
| 4 | Input File Path | Provide the absolute file path for the file to be uploaded as an attachment. Alternately, Browse the file using the Browse button. Alternatively when the filename is coming from an input stream, you may select the field containing the filename from the drop down list. |
| 5 | Button: Browse | Click button to browse a file to be uploaded to a SNOW instance. |