Upload Attachment
Description
FreshDesk: Upload Attachment step uploads an attachment to a FreshDesk record.
Configurations
| No. | Field Name | Description |
|---|---|---|
| Configuration | ||
| 1 | Step Name | Specify the name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify the base URL of the FreshDesk cloud instance. For example, https://XXXXX. freshdesk.com.The field data type is String. This field is mandatory. |
| 3 | Accept value as variable/static | Leave checkbox unchecked to accept API Key value from a field in the previous steps of the stream using a drop down list. Else enable checkbox for API Key field to appear as text box. |
| 4 | API Key | Specify the API Key to authenticate FreshDesk cloud instance. The field data type is String. This field is mandatory. |
| 5 | Test Connection | Verifies if the connection is established or not. Note: For the purpose of verification, fields coming from previous steps are not allowed since field values can only be accessed when workflow is in running state. The Test Connection button will only work with static (hardcoded) values and environment variables. |
| Input Fields: | ||
| 1 | Form Name | Specify the name of the form to get the matching records. The field data type is String. This field is mandatory. Note: - The user must be authorized to access the specified form name. - Files uploaded on contact form are reflected as avatar icons. - For Avatar image of the contact, the maximum file size is 5MB and the supported file types are .jpg, .jpeg, .jpe, and .png. - The total size of attachments should not exceed 20MB. |
| 2 | Record ID | Fetch a FreshDesk record with the provided record ID. The field data type is String. This field is mandatory. |
| 3 | Get | Click to populate the list of record IDs associated with the Form Name on FreshDesk. This list is populated if the connection is successfully established. Note: The number of records returned per page is 30. |
| 4 | Input File Path | Provide full file path to upload. To provide multiple file paths, use comma separated values. The field data type is String. This field is mandatory. |
| 5 | Browse | Click to select the files to upload. |