Get Record By ID

Description

FreshDesk: Get Record By ID step fetches a FreshDesk record by ID

Reference FreshDesk cloud instance with access details

Configurations

No.	Field Name	Description
1	Step Name	Specify the name of the step. This name has to be unique in a single workflow.
	Connection:
2	Base URL	Specify the base URL of the FreshDesk cloud instance. For example, https://XXXXX.freshdesk.com. The field data type is String. This field is mandatory.
3	Accept value as variable/static	Leave checkbox unchecked to accept API Key value from a field in the previous steps of the stream using a drop down list. Else enable checkbox for API Key field to appear as text box.
4	API Key	Specify or select the API Key to authenticate FreshDesk cloud instance. The field data type is String. This field is mandatory.
5	Test Connection	Verifies whether the connection is established or not. Note: For the purpose of verification, fields coming from previous steps are not allowed since field values can only be accessed when workflow is in running state. The Test Connection button will only work with static (hardcoded) values and environment variables.
	Input Tab
	Input Fields:
1	Form Name	Specify the name of the form to get the matching records. The field data type is String. This field is mandatory.
2	Record ID	Fetch a FreshDesk record with given record ID. The field data type is String. This field is mandatory.
3	Get	Click this button to get the list of record IDs associated with the Form Name on the FreshDesk. This list is populated if the connection is successfully established. Note: The number of records returned per page is 30.
	Output Tab:
1	Field Name	On click of the cell in the output table, if the connection is successfully established it populates the list of fields associated with the Form Name and Criteria Query on the FreshDesk cloud instance. The field data type is String. This field is mandatory.
2	Output Field	Specify the valid values for the fields associated with the field name.