OTRS: Get Ticket
Description
OTRS: Get Ticket plugin step is used to get the information about a ticket in OTRS.
Configurations
| Field name | Description |
|---|---|
| Step Name | Specify a unique step name. |
| CONNECTION | |
| Server Address | Specify the address of the OTRS server. For example, http://13.41.4.56. This field is mandatory. |
| UserName | Click the button to select the user name of the agent. This field is mandatory. |
| Password | Specify the password for the agent. This field is mandatory. |
| Test Connection | Verifies whether the connection is established or not. Note: Test Connection button does not work for previous step fields. Test Connection button only works with static values and environment variables. |
| INPUT TAB | Input field |
| Ticket ID | Specify the ID of the ticket in which you want to operate. |
| OUTPUT TAB | Output fields |
| Property Name | Select the property name of the field from the dropdown. Note: If the ‘Output Field’ for this respective field is not provided then the value of this field will be used to give the output through this field. |
| Output Field | If this field is provided, then that will be used to give output of step. Note: If left empty then ‘Property Name’ will be used to give the output through this field. |