Get Remedy Record
Description
Use the step to fetch the record details of Remedy Applications like Incident Management, Service Request Management, Change Management, Problem Management and others based on the criteria provided.
Configurations
| Field name | Description |
|---|---|
| Step name | Specify a unique name for the step. |
| CONNECTION tab: | Connection fields |
| Server Name | Specify IP, hostname, or fully qualified domain name of Remedy server. The field is mandatory. |
| Port Number | Specify the port number to access the Remedy Server. Port must be positive integer value. The field is mandatory. |
| User Name | Specify the username having permission to login to Remedy Server. For example, Allen. The field is mandatory. |
| Password | |
| Accept value as variable/static | Leave the checkbox clear to accept Password value from a field in the previous steps of the stream using the list. Else, select the checkbox for Password field to appear as text box. The field is mandatory. |
| Password | Specify the password to the username to authenticate to Remedy. Password is encrypted and not stored in the .psw file. The field is mandatory. If the checkbox is selected, then the Password field appears as text box for static values or variables. Else, if the checkbox is clear, then the Password field appears as a combo box to select fields from previous steps. |
| Test Connection | Click to test the connection with the specified username and password. Verifies whether the connection is available or not. Server name, Port number, username and password are mandatory. If invalid username and password are provided connection is established as a guest user. Note: If the connection fields are provided from previous step, then Test Connection does not work. Hence, provide connection fields either as static values or environment variables to test connection with Test Connection the first time. All requisite forms and fields in Input and Output fields will now be populated with the corresponding values. Once input and output field values are populated the connection fields may be replace with previous step fields. |
| INPUT tab: | Input Fields |
| Form Name | Holds the Remedy form name from which you want to fetch the record details. |
| Get Forms | Click to get the list of Forms and select one to populate the Form Name field. The list of forms visible depends on the access or role permissions of the user. Get Record is done on main forms, for example, WOI:WorkOrder to get workorder, HPD:HelpDesk to get incident and CHG:Infrastructure to get for change. |
| Criteria Field | Double click on the field to get the list of fields associated with the selected form. |
| Criteria Value | Specify the valid value for the selected field. If an invalid value is provided then no result record is returned. |
| OUTPUT tab: | Output Fields |
| Field Name | Specify the name of the fields to be fetched should be selected. Multiple fields can be selected from the list displayed on click. The selected field’s values will be the output parameters of the plugin. |
| Field Value | Specify the name to the output field which holds the value of the fields selected. |