Download Attachment
Description
Zoho Desk: Download Attachments plugin step downloads attachments for a ticket on a specified Zoho Desk instance.
References:
- https://desk.zoho.com/DeskAPIDocument#Articles_Downloadarticletranslationattachment
- https://desk.zoho.com/DeskAPIDocument#OauthTokens
Configurations
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name has to be unique in a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify a base URL of Zoho Desk instance. Example:- The field data type is String. This is mandatory. |
| 3 | Client ID | Specify the client ID of Zoho Desk instance.The field data type is String. This is mandatory. |
| 4 | Client Secret | Specify the client secret of the Zoho Desk instance.The field data type is String. This is mandatory. |
| 5 | Accept value as variable/static | Leave checkbox unchecked to accept Refresh Token value from a field in the previous steps of the stream using a drop down list. Else select the checkbox for the Refresh Token field to appear as Text box. |
| 6 | Refresh Token | Retrieve the refresh token from OAuth token API call.The field data type is Secure String. This is mandatory. |
| 7 | Test Connection | Click Test Connection button to verify whether the connection is available or not. |
Input tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Ticket ID | Specify the ticket ID from which you want to download the attachments.The field data type is String. This is mandatory. |
| 2 | Output Folder Path | Specify the folder to store the downloaded file.The field data type is String. This is mandatory. |
| 3 | Browse | Click to bring up the dialog to select the output folder path. |
| Additional Input tab: | ||
| 4 | Delete Output Folder Contents Before Downloading | Specify Yes to delete output folder contents before downloading else specify No. Allowed values: Yes, No Default value: No |
| 5 | Add DateTimeStamp For Duplicate File | Specify Yes to add Date TimeStamp for duplicate files. Allowed values: Yes, No. Default value: No |
| 6 | Add File To Result | Specify Yes to add the downloaded files to the result set and display the download link on AE, else select No. Allowed values: Yes, No. Default value: No |
Output tab:
| No. | Field Name | Description |
|---|---|---|
| 1 | Total Files | Specify the output field to hold the result of the successful plugin execution. Default value: TotalFiles |
| 2 | Download Files | Specify the output field to hold the result of the successful plugin execution.Default value: DownloadedFiles |
| 3 | Overwritten Files | Specify the output field to hold the result of the successful plugin execution. Default value: Overwrittenfiles |