Get Tickets Count
Description
Zendesk: Get Tickets Count step gets the tickets count matching the criteria query.
General Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Step Name | Name of the step. This name must be unique within a single workflow. |
| Connection: | ||
| 2 | Base URL | Specify the base URL of the Zendesk instance. For example, https://xxxx.zendesk.com for a cloud instance. Data type: String Mandatory |
| Token: | ||
| 3 | Accept Values as variable/static | Leave the checkbox unchecked to accept the Token value from a field in a previous step via a drop‑down list. Enable the checkbox to display the Token field as a text box. |
| 4 | Access Token | Access token retrieved from the OAuth token API call. |
| 5 | Test Connection | Click to verify whether the connection is established. |
Input Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Criteria Query | Fetches all Zendesk tickets matching the criteria query. Sample criteria query: • Syntax: fieldname:fieldvalue• Examples: – subject: AEPS– priority< 2– custom_field_5076335924765:yes |
Output Tab
| No. | Field Name | Description |
|---|---|---|
| 1 | Total Tickets | Holds the count of records returned by the criteria query. Default value: TotalRecords. |
Common Buttons
| No. | Field Name | Description |
|---|---|---|
| 1 | OK | On click, validates all required fields. If any are missing, displays a validation error message. If all required fields are provided, saves the values. |
| 2 | Cancel | On click, cancels the window without saving any values. |